01 · Bugs & help
Report a bug or ask for help
Something broke or you're stuck? Tell us what happened and what you expected. We're a small team; you'll usually hear back within a business day.
Get in touch.
Three ways to reach us. If in doubt, email [email protected] and we'll take it from there.
Support channels
02 · Features
Suggest a feature
Feature work is prioritized from what people actually ask for. Tell us what you'd use and why — it goes straight to the person building Tenon.
03 · Security
Report a security issue
Privately, please — don't post it publicly. We acknowledge within 72 hours and work to a 90-day coordinated disclosure by default. Use the button below and we'll reply by email; nothing you send is published.
Frequently asked
Is Tenon available yet?
Not yet — it's in development. Join the waitlist and we'll email you when the free Windows beta opens, or apply to test it.
Does Tenon collect data?
No analytics or telemetry inside the app itself. The auth flow and license check call our server (smoothgrain.app); that's it. Your keyboard, mouse, and trackpad input is processed on your machine and never leaves it.
Is the source code public?
No — the Tenon app and its drivers are closed source. Bug reports and feature requests come in through the and we reply by email.
How do refunds work?
When Tenon Pro launches, it will carry a 14-day money-back guarantee — email us within that window for a full refund. Details in the refund policy.
Everything else
and we'll help you sort it. Or email [email protected] if that's easier.