Report a bug or ask for help
Tell us what happened, what you expected and which device you're using.
Get help with Tenon
Report a problem, ask a question or suggest a feature. Use a form below, or email support@smoothgrain.studio.
Support channels
Suggest a feature
Tell us what you'd like to do and how it would help you.
Report a security issue
Send security reports privately, through the form or by email. Include your Tenon version, the steps to reproduce the issue and what an attacker could do with it.
Frequently asked
What should I include in a report?
Describe the problem and the steps that led to it. Include your device model and whether you use Bluetooth or USB. If you know your Tenon and Windows versions, include those too. In Tenon, Help & report a problem opens this page with your app version and selected device, and the form sends both with your message.
Do I need to collect diagnostics first?
No. Describe the problem first. If we need diagnostics to investigate, we'll ask and explain how to collect them. Opening this page does not upload a diagnostics bundle. See what diagnostics can contain before sharing one.
How do I know my message was received?
The form shows a confirmation and ticket number after your message is saved. Keep that number for any follow-up. If you see an error or cannot submit, email support@smoothgrain.studio.
Where can I get help with billing or a refund?
Email support@smoothgrain.studio with the email address used for your purchase and, if available, your order reference. The refund policy explains refund eligibility.