Refund and Cancellation Policy

This policy explains our money-back guarantee, how refunds are processed, and how to cancel.

1. 14-day money-back guarantee

If you purchase Tenon Pro and you are not satisfied, email us at [email protected] within 14 days of your purchase and we will issue a full refund, no questions asked. This applies to any Tenon Pro purchase, including the annual plan and any multi-year prepaid term.

2. Free trial

Tenon includes a 30-day free trial of every Pro feature, so you can try it before you pay. The trial runs inside the app: it begins when you install Tenon, and it needs no account, no card, and no purchase. Nothing is charged during it and there is nothing to cancel. When the 30 days end, Tenon drops to the free tier — battery and connection status for your Magic input devices — until you subscribe.

Subscribing is a separate step and takes effect immediately: checkout charges your payment method that day, and the 14-day money-back guarantee above applies from that purchase.

3. How refunds are processed

Purchases are sold through our merchant of record, Paddle. Approved refunds are issued by Paddle back to your original payment method. Your bank or card issuer may take a few business days to post the refund.

4. Auto-renewal and cancellation

Tenon Pro is an auto-renewing subscription: unless you cancel, each billing period renews and your payment method is charged the price in effect at renewal. You can cancel at any time from your SmoothGrain account or by emailing [email protected]. After you cancel, Pro stays active through the period you already paid for, and no further charges are made.

5. Contact

SmoothGrain Studios LLC, Milwaukie, Oregon, USA — [email protected].